Emotional Intelligence for Managers
Session 1: The Rise of Emotional Intelligence and Its importance in the Workplace
“Your Emotional Intelligence” focuses on EQ as a key building block for achieving high performance in the workplace. In session one, participants begin by understanding the emotional dimension of being a human person, and a range of emotions expressed in our daily lives at work.
At the end of this session, participants will develop an appreciation in taking a step-back when needed to re-discover important elements within themselves that contributes to their EQ, and have a tool they can use to monitor their own development in the area of emotional intelligence.
Session 2: Increasing Interpersonal Success through Self-Management
In this session, we focus on two key self-management tools: the practice of mindfulness, and strategies in stress management.
At the end of this session, participants would have a toolbox of skills that they can use for self-management, particularly in being more mindful on how their emotional reactions impact others, and how to cope when the emotional reactions of others can cause workplace stress that can lead to various consequences.
Session 3: Social Awareness for Relationship Successes in the Workplace
We focus on two key aspects of Social Awareness i.e. how to use empathy to build relationships, and how to understand and appreciate diverse personalities in the workplace.
At the end of this session, participants will have an array of psychosocial tools in connecting empathically with co-workers and clients; and a better appreciation of their personality traits, and how their personalities overlap with emotional intelligence.
Session 4: Using Emotional Intelligence in Times of Conflict and Other Difficult Situations
We identify 6 types of common conflicts in the workplace, and explore how we can effectively manage relationships when such incidences occur.
At the end of this session, participants have a collection of strategies they can use in successfully navigating conflicts that can harm working relationships.