Psychology of Conflict Management
You may be directly involved in conflict situations in the workplace, or indirectly involved, or asked to help mediate.
Is there a “magic” formula for conflict resolution?
This training will cover conflict from 2 perspectives:
•That of the Individual – how can you best manage conflict at the personal and professional level
•That of the Organization– how can you best manage conflict at the organizational level
Participant Learning Outcomes
Be able to:
1.Understand the crux of conflict development
2.Engage potential situations using compromise and collaborative techniques
3.Manage conflict successfully using six key tools of resolution
4.Assist in nurturing harmonious work environments
Is there a “magic” formula for conflict resolution?
This training will cover conflict from 2 perspectives:
•That of the Individual – how can you best manage conflict at the personal and professional level
•That of the Organization– how can you best manage conflict at the organizational level
Participant Learning Outcomes
Be able to:
1.Understand the crux of conflict development
2.Engage potential situations using compromise and collaborative techniques
3.Manage conflict successfully using six key tools of resolution
4.Assist in nurturing harmonious work environments