ParaCounseling Skills for Today's Managers
for Increased Organizational Performance
Day 1Session 1: Self-Awareness to Help
•The issues we struggle with as managers •Can we create balance in the workplace? •Common issues prevalent in workplaces •The taboos of seeking help Session 2: The Developmental & Cognitive Elements of Helping •Understanding how human employees develop •Understanding how our employees as people think Why do you want to be a paracounselor within your company? Session 3: Kick-Start Skills for Managers Developing our skills in: •Being approachable and available •Building rapport and listening effectively •Empathizing with our employees •Encouraging and moving conversations along Session 4: Basic Skills in Effective Paracounseling Developing our skills in: •Asking the right questions •Reflecting what is said and felt •Providing constructive feedback •Checking understanding |
Day 2Session 5: Helping Shape Action Steps
Developing our skills in: •Providing encouragement and support •Helping employees become aware of strengths and resources •Sustaining progress and sharing success •Helping employees move forward more independently and successfully Session 6: The Nitty-Gritty Stuff Developing our skills in: •Summarizing our “discussion” with an employee •Ending a session •Documenting key areas to work on •Managing our time Session 7: Pitfalls to Watch Out For •Is it possible to do more damage? •What are the ethics of paracounseling? •The grey line between acting as manager and as “counsellor” Session 7: Types of Paracounseling & Going Beyond •One-on-One & Team / Group •How to start a paracounseling support group at our workplace •Group Assessment & Feedback •When to refer to a professional psychologist •Quenching the thirst for skill enhancement |